Infrastructure

The Public Works Commission, Progress Energy, South River Electric Membership Corporation, Lumbee River Electric Membership Corporation, North Carolina Natural Gas, and Piedmont Natural Gas, provide electric, water and waste-water utilities to industrial, commercial and residential customers in and around Cumberland County.

Three Main Components:
• Services & Lighting
• Generation & Power Supply
• Transmission & Distribution

Services & Lighting Customers:
• Industrial: 27
• Commercial: 7,383
• Residential: 63,748
• Street Lights Inside: 9,379
• Street Lights Outside City: 14,444
• Rented Area Lights: 10,553

Generation & Power Supply:
• 216,000 kW of Combustion Turbines
• 70,000 kW Steam Turbine
• Three 230 kV Delivery Points from Progress Energy: Owen Drive, Butler-Warner Plant, Reilly Road;
• Connected to Regional Transmission Grid
• Long-Term Power Supply Agreement: CP&L Effective July, 1994; Expires June, 2004: All Energy Needs Provided by CP&L; CP&L dispatches PWC Generation and subsidi head Lines
• 859.93 Miles of Underground Lines
• 32,160 Distribution Line Transformers
• 40,276 Distribution Line Poles
• Supervisory Control System Monitors & controls 34 Distribution Substations; 3 Delivery Points

Water Service
The Public Works Commission's (PWC) Water Utility serves all areas within the City limits of Fayetteville and certain other developed areas outside the City. On the north, the service area extends to the Town of Spring Lake and Fort Bragg. The service area extends east to the Community of Eastover and the Town of Stedman; south to an industrial park on Tom Starling Road; and west to the Hoke County line.

The PWC's Water Utility provides retail service to both inside and outside city residential, commercial and industrial customer classes, as well as City and PWC facilities. This includes the 1998 merger with the Town of Hope Mills. The PWC also provides wholesale water service on a contract basis to Spring Lake, Stedman and Hoke County. Fort Bragg operates and maintains its own water system and uses the PWC service only for meeting unusually high peak demands on the Fort Bragg system or as an emergency water supply.

PWC's two water treatment facilities provide services over 69,000 customers. Both water treatment facilities have dual electric feeds with redundancy in critical areas of their respective operations.

Waste Water Service
The first sanitary sewer mains in Fayetteville were installed in 1906. The Public Works Commission (PWC) completed the Cross Creek Water Reclamation Facility in 1959. It provided primary and secondary wastewater treatment removing approximately 85% of impurities before the effluent was discharged into the Cape Fear River. The original plant, designed to treat 9 million gallons per day (MGD), was expanded to treat 16 MGD in 1976, and a further expansion to 22 MGD was completed in 1992. The facility was re-rated to 25 MGD in 2002 after several process improvements.

A second 6 MGD plant known as the Rockfish Creek Water Reclamation Facility was completed in 1985. The Rockfish Plant was then expanded to treat 12 MGD in 1994 and re-rated to 14 MGD in 1996. In 2002, the plant completed another phase of expansion, increasing its treatment capacity to 16 MGD.

Both Cross Creek and Rockfish Water Reclamation Facilities have been honored with the national EPA Operations and Maintenance Award, in 1994 and 1988 respectively.

2007 Expansion will add additional capacity

Progress Energy serves areas within Cumberland County. Its peak demand of 11,000 MW through a combination of nuclear, coal, and natural gas fired generating plants throughout the states of North Carolina, South Carolina and Florida. The Progress Energy transmission system is interconnected with neighboring utilities at 33 locations. The owned generating capacity and transmission interconnects provide for an extremely high reliability of service for Progress Energy customers. Cumberland County is fortunate to be centrally located on the Progress Energy system, and the county is bisected throughout the county with transmission lines, including 500 KV, 230 KV and 115 KV. Numerous substations provide distribution power in the county.

Progress Energy is regulated by the North Carolina Utilities Commission. Competitive pricing is available to all classes and sizes of customers. Special Incentive Rates are available through the economic development function for the recruitment of new industrial type customers. Additionally, through economic development, resources are leveraged to assist in strengthening of other incentive type programs.

Progress Energy recognizes and appreciates the sensitive power quality requirements for industrial processes. Progress Energy has the staff resources and expertise to ensure power quality solutions are developed and implemented to meet client needs.

South River Electric Membership Corporation (SREMC), a Touchstone Energy, a nationwide alliance electric cooperatives designed to increase visibility, educate the public and offer a broader range of products and services. Chartered in 1940, South River EMC is an electric distribution cooperative that serves nearly 38,500 consumers/members in Cumberland, Harnett, Sampson, Johnston and Bladen counties.

South River EMC's electric plant is valued in excess of $119 million. The cooperative has nearly 5,025 miles of energized distribution and transmission lines and 25 substations and six breaker stations.

South River EMC offers businesses incentives considering location or expansion in the area such as $450,000 in zero-interest loans. These loans are contingent upon board approval and an application process to the USDA; $ 15,000 Development Assistance Fund Grant; Loan vehicle for the purchase of equipment and improvements that are stationary and produce or consume electricity (excluding computer and telecommunications equipment); Flexibility to customize rate offerings based on size, usage and operating characteristics of new facility; South River EMC will provide all primary and secondary for standard utility facilities required to serve the plant at no cost; and Special services are also available such as power quality, expertise, energy audits, load monitoring and many more. SREMC serves the state certified Cedar Creek Business Park.

Lumbee River EMC is a member owned business, offering service to over 40,000 customers in Cumberland, Robeson, Scotland and Hoke counties. LREMC is committed to providing electric and other value-added services that improve the quality of life in the communities it serves.

Intermediary Relending Program
The Intermediary Relending Program (IRP) offered by Lumbee River is offered to finance business facilities and community development projects in rural areas. This is achieved through loans made by the Rural Business-Cooperative Service (RBS) to intermediaries. Intermediaries re-lend funds to ultimate recipients for business facilities or community development. Intermediaries establish revolving loan funds so collections from loans in excess of necessary operating expenses and debt payments will be used for more loans.

Special Electricity Finance Programs
Rural Economic Development Loan & Grant Program
Zero Interest Loans to Business & Industry through Lumbee River

Program Description: Purpose is to develop projects that will result in a sustainable increase in economic productivity, job creation, and incomes in rural areas. Projects may include business start-ups and expansion, community development incubator projects, medical and training projects, and feasibility studies. Ineligible purposes are those which directly benefit the borrower, conflicts of interest, and costs incurred prior to the application.

Eligibility Requirements: Applicants are located in the service area of an Electric Membership Cooperatives (EMC) that is current or pre-paid member and RUS telephone borrowers. The majority of the beneficiaries must be in a rural area of fewer than 2,500 in population.

Fund Availability & Maximum Amounts: Funding is either a zero-interest loan or a grant. The maximum amount available varies each year. In fiscal year 2002- 2003, it is $450,000 for the pass-through loan (Business and Industry Loans) and $200,000 for the grant. The minimum is $10,000.

Terms: For a zero-interest loan, the borrower will sign a promissory note with a term not to exceed 10 years. Principal may be deferred up to two years. All loans will be secured. The borrower must have a specific recipient at the time of application. All loans to this recipient will be at zero interest repayment by the recipient and will ordinarily equal the term of the loan to the borrower.

Grant funds must be matched 20% up-front by the borrower. These accounts will be used as zero interest (initially) revolving loans for: community development for public bodies and non-profits; business incubators owned by non-profits; facilities and equipment for education, training or medical care of rural residents. Funds from other sources must at least equal 20% of the loan or grant amount.

NCNG distributes natural gas to 178,000 residential, commercial, industrial and wholesale accounts. The service area includes four municipal customers in addition to 80 towns in 33 counties throughout south-central and eastern North Carolina. Incorporated in October of 1955, North Carolina Natural Gas was only an idea on paper until 1959 when the company began delivering gas. Despite the high cost of constructing the initial 600-mile pipeline, the company earned its first profit in 1963. With the availability of natural gas service, the land evolved from an agricultural market to an ideal region for a variety of industries.

NCNG offers support by way of incentives to industrial and/or manufacturing customers by extending main lines as well as service at no cost when feasible. These incentives are provided on a case-by-case basis depending on the needs of the customer. NCNG is a huge supporter of economic development in and around Cumberland County and Fayetteville, NC.

TELECOMMUNICATIONS
Local telephone service is provided to residential, commercial and industrial customers in Fayetteville and Cumberland County by Embarq and Telcove.

EMBARQ

Points of Presence:
McGilvery St.
Hope Mills Road
Morganton Road
Country Club Drive
S. Lucas Street, Ft. Bragg, NC

The EMBARQ brand has always stood for technological innovation, excellent customer service and creative marketing, but its story began with a small local telephone company in Abilene, Kansas.

Founded by Cleyson L. Brown in 1899, the Brown Telephone Company quickly became a viable alternative to Bell, rapidly launching to local markets in Kansas and beyond. Following the Depression years, the company reorganized as United Utilities, growing to become the second-largest non-Bell telephone company in America by the 1950s. In the 1960s, United Utilities introduced systemwide advertising campaigns and created its first sales organization to market services through subsidiaries.

In 1972 the company changed its name to United Telecommunications, and by 1976 this diversified corporation served more than 3.5 million telephone lines coast-to-coast and generated revenues exceeding $1 billion. In 1995, with its partners, Sprint acquired PCS wireless licenses in 29 major trading areas in the FCC's first auction. By 1998 Sprint acquired its partners' interests and had full management control of Sprint PCS. From its small-town roots, Sprint has evolved into a global communications company that serves 26 million customers in more than 70 countries.

In December of 2004, the company announced the merger between Sprint and Nextel. At the same time it announced plans to separate its Local Telecommunications Division into a standalone company.

In February of 2006, the name of the new local company was announced - EMBARQ, with a distinctive green logo in the shape of an origami jet. It was also announced EMBARQ would be listed on the New York Stock Exchange under the ticker EQ. So what was once a local communications company is now EMBARQ which provides a suite of communication services to customers in its local service territories. EMBARQ, which is expected to rank among the Fortune 500 brings common-sense ideas, reliable service and a renewed commitment to the communities it serves. EMBARQ focuses on offering its customers practical, innovative products and competitive pricing. The company has approximately 20,000 employees and operates in 18 states offering local and long distance, voice, data, high speed internet, wireless and entertainment services. www.embarq.com

TELCOVE

Points of Presence: Fayetteville

TelCove's around the clock monitoring and maintenance of its network provides customers with the availability, security, and reliability they demand in a telecommunications provider. TelCove has 14,000 customers. TelCove's IP network currently consists of two Core POP locations in Pittsburgh and Atlanta, which are interconnected with Gig-E diverse links. Each POP is also connected with at least 622 Mb/s links to a minimum of three separate Internet transit providers, enabling redundant, survivable connectivity to the rest of the Internet community. Each TelCove served market, equipped with an access router, is connected to a Core POP location with at least a 150 Mb/s protected link. All other markets are backhauled to the nearest access router for network connectivity. TelCove's ATM/Frame Relay network currently consists of nine Core Switch locations interconnected with diversely routed OC-12c or OC-48c links. Each TelCove served market, equipped with an Edge Switch, is connected to a Core POP location with at least a 45 Mb/s (DS-3) link. All other markets are backhauled to the nearest Edge Switch. Fayetteville is the POP for TelCove's long distance carriers.

Founded in 1991, TelCove is a leading provider of business critical telecommunications services that offers enterprise companies and carriers superior Internet, Data, and Voice solutions via its reliable and secure metropolitan and intercity fiber optic network to 70 markets throughout the eastern half of the United States. The vast, interconnected, and fully redundant SONET-based network consists of over 22,000 route miles of local and long haul fiber, providing customers with an unsurpassed infrastructure to transport their vital communications. www.telcove.com

INTERNET ACCESS

Numerous companies in Cumberland County provide internet solutions. From WiFi to dial-up to fiber, customers have a wide variety of providers to choose from:

CABLE SERVICE -Raleigh/Durham/Fayetteville
Time Warner Cable Raleigh Division

Time Warner Cable is a growing and recognized quality provider of entertainment, information and broadband enabled services with a commitment to excellence through customer service, professionalism, community involvement and innovation. Owned by AOL/Time Warner, Inc., Time Warner Cable has provided cable service to much of the Triangle area for over 30 years and currently serves approximately 440,000 customers in 16 counties.

Digital Service
Time Warner Cable launched its new Digital Cable service in the fall of 1999. Digital Cable offers a broadband digital platform that delivers a clearer, sharper picture on the television screen along with CD-quality sound.

High Speed Online
Road Runner is a high-speed online service delivered over the Time Warner Cable Raleigh Division's cable television infrastructure. By utilizing the latest advances in web technology and leveraging the blazing speed made possible by cable's hybrid fiber-coaxial network, Road Runner integrates compelling multimedia programming with the latest communication tools and personalized services such as mail, faxing, chat listings and personal home pages - all within a broadband environment.

News 14 Carolina
Time Warner Cable launched in March 2002 an exclusive 24-hour local news channel, News 14 Carolina, for its cable customers in the Raleigh Division. News 14 Carolina is produced by a dedicated team of approximately 75 locally-based video-journalists and editors. News 14 Carolina provides complete local weather forecasts including in-depth coverage of threatening weather conditions, and unmatched live coverage of local breaking news stories as they happen. In addition, News 14 Carolina has its own multimedia Web site that includes a wide array of audio and video reports and interactive programming.

Volunteerism
Time Warner Cable's Volunteer Participation Program was created to reward and recognize Time Warner Cable associates for their volunteer efforts in their communities. Over 120 volunteers have dedicated more than 4,800 hours in 2001 to benefit non-profit agencies such as the United Way, March of Dimes, Meals on Wheels, American Heart Association, Food Bank of North Carolina, Arts Council of Moore County, Durham Blues Festival, Wake Education Partnership, Wilson Education Partnership and the Fayetteville Urban Ministries.

Time Warner Cable is committed to helping make opportunities available to our citizens through cable television as well as through the many organizations, events, and projects the company supports.

Contact:
Time Warner Cable Raleigh Division
Fayetteville, NC 28304
(910) 864-3935
(866) 489-2669
www.twc-nc.com

SATELLITE

DIRECTV
For existing DIRECTV® service:
For an account at your home:
1-800-494-4388
Hearing Impaired Customers Only:
TTY: 1-800-779-4388

For new DIRECTV® service:
At your home:
1-888-777-2454
www.directv.com

DIRECTV dealers to contact us:
1-800-323-1994
For an account at your business:
1-888-200-4388

For an account at your hotel, dorm, hospital:
1-800-388-2505

At your business:
1-888-388-4249

DISH NETWORK
1-888-609-5982

NC PORTS

North Carolina State Ports Authority
North Carolina's port cities are Wilmington and Morehead City plus inland terminals in Charlotte and in the Piedmont Triad at Greensboro. Fayetteville is located 89 miles from of the Port of Wilmington and 138 miles from the Port of Morehead City. North Carolina's ports offer improved cost-effectiveness, support services and their strategic location.

Port of Wilmington's port cities are Wilmington and Morehead City plus inland terminals in Charlotte, NC and in the Piedmont Triad at Greensboro, NC. Fayetteville is located 89 miles from the Port of Wilmington and 138 miles from the Port of Morehead City. North Carolina's ports offer improved cost-effectiveness, support service and their strategic location.

For a downloadable FAST FACT sheet on the North Carolina Ports Authority, click below.